Resetting BestNotes Profile

Microsoft Windows

  1. Close BestNotes.
  2. Right-click on the Task Bar.
  3. Select Start Task Manager or Task Manager whichever is available.
  4. Click on the Processes tab.
  5. Click on Image Name to sort the list alphabetically.
  6. Look for any entries entitled BestNotes.exe
  7. Right-click on the entry and select End Process.
  8. Close the Task Manager.
See (Vista/7) or XP below for remaining specific instructions.

Windows Vista/7/8

  1. Click on the Start button.
  2. Type %appdata% in the search box.
  3. Hit Enter.
  4. An Explorer window will open.
  5. Look for and delete the GHA5 folder.


Windows XP

  1. Press the Windows Key and R.
  2. Type %appdata% in the search box.
  3. Hit Enter.
  4. An Explorer window will open.
  5. Look for and delete the GHA5 folder.

Mac OS X

  1. Close BestNotes.
  2. Make sure that it does not have the blue dot under it.
  3. Minimize or close all other programs.
  4. Open Finder.
  5. Hold Option(alt) on your keyboard then click Go in the finder bar. (The default behavior of Lion is to hide your user Library folder. Go To Step 7)
  6. (Skip if using Lion or greater) - Click on Home.
  7. Click on Library.
  8. Click Application Support.
  9. Delete the GHA5 and/or BestNotes CRM folder.
  10. Restart your computer and run BestNotes.
When restarting BestNotes, a box will prompt the user to reenter the server name and site ID.